I showed them the clean out cap for the septic sewer line. We had an evening crisis and he showed up and took care of our issue. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Thanks again for your great work”, “Our drain line was completely backed up. Jason and his assistant arrived 1.5 hours early and spent 1.5 to 2 hours not only repeatedly rooting the drain but checking their work with a fiber optic camera to insure they eliminated the problem. Call these guys! I know that sounds silly but it meant a lot to me. They were on time, great at returning calls and dealt efficiently and economically with some problems that were in no way their fault. Our customers know that Mr. Rooter plumbers will do the job right the first time and treat their entire home or business with the respect and care it … I will call Mr. Rooter in the future for my plumbing needs!”. Mr. Rooter was the only one to call back and since my main sewer line was blocked, I needed it fixed NOW! He was concerned about checking that everything worked correctly. Responsive, quality workmanship, and showed up on time. This project included repairs to the following: 3 non working toilets, 2 showers, 2 tubs, 4 sinks, a dish washer, and washing machine. High quality plumbing & drain services in the golden horseshoe area. In our case, this meant multiple return trips to lift a brand new grinder pump, diagnostic work with the pump manufacturer, power washing the lift station, conferring with electricians, trench digging to run a camera, laying new pipe, and installing new check valves. Not that I didn't trust him but was just curious. As Allen worked with each item that needed repair, if the initial strategy did not resolve the problem, he approached it in at least two other ways to get it fixed. We are members of the Advantage plan and plan to stay with them ! He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. What they needed to do was clearly explained, They came the next day and charged me another 220. Our website collected and compiled various consumer reviews about Mr Rooter and Roto Rooter as well as customer ratings and recommendations for these brands. They have always provided quality service in a timely manner. They took the stress out of this unexpected experience and we now have a go to plumber we know we can trust!”, “I rarely write a review but the experience with Shamim and Sean was so good that I want everyone to know a plumbing problem does not have to be a disaster. Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. The technician never even told us his name. I was told they would be right back and they never returned . In this article, the This Old House Reviews team reveals what customers think of Mr. Rooter and reviews the company’s services, cost, availability, and more. ATT had just come through and buried cable. I had a few errands to run and felt at ease leaving Shawn at my place alone. The technician advised us that he would be back with his supervisor's phone number. !”, “Every step of the way, these guys were the very standard of courteous and professional. They charged me 630 the 1st day. I honestly didn't even have issue with the after hours fee, because he truly earned it and then some. Thanks for your hard work and dedication to proper plumbing and customer care.”, “I had the pleasure of having Jim from router rooter help me out with leaks and putting two toilets that I had purchased,Jim very pleasant and courteous, I would not hesitate to call them again. 55 Mr Rooter Plumbing reviews. At the age of 72 I lost a lot or trust in people, but thanks to Cory and Eric I have a renewed faith. They came 2 hours late. 2 reviews for Mr. Rooter Plumbing, 2.5 stars: 'My water heater did not light. I felt completely taken a advantage of, it felt as if the technician knew we were desperate with a sick child and he saw a opportunity to exploit the situation. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. He completed the work on time, kept the area clean, provided recommendations (one of which would have saved me more money) - he was fantastic and by far the best service professional we encountered in this state. We would definitely recommend their services.”, “We just had a service call completed by Kyal Haas of your Dubuque, Iowa office. He was courteous, efficient, clean and very helpful/ All of your technician are excellent and he is just another example of why I come back over and over again to your company when I need work done.”, “The service I received was great. To their credit they arrived shortly thereafter. I look forward to this company fixing my pipe issues!! I´m very happy with Mr. Rooter.”, “Very good service, always does a good job for me. thank you.”, “This being my first experience with your company, I was very impressed and satisfied with the services provided. 301 reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. Kyle and David did an excellent job of solving the problem and keeping me updated as the work progressed - they were also both very polite, friendly, and funny.”, “Our well suddenly stopped working. The job was completed within a reasonable time period considering the complexity of the job. Eddie is very good at what he does and I would recommend this company to anyone that wants the best work.”, “The night before I called Mr. Rooter, I had called another company I usually use. Instead he went through the tub drain. Larry was my plumber, and let me say that he was great!”, “The technician showed up early and was extremely courteous and professional. Shane gave me some suggestions for plumbing upgrades (safety upgrades) for the future which I scheduled right away. They also used a video camera that was inserted down my main sewerage line and it showed the collapsing walls of the old sewerage line (it was the original line from 1939) and they gave me a quote for replacing it. However, Mr. Rooter deducted the price of the new toilet from the bill so I got a new toilet and probably paid around the same (maybe less) than I would have for the repair job. The job is not complete until it is done right and properly functioning. Is Lavish Toilet Paper Harming Your Plumbing? A. I am quite pleased!”, “The technician was on time, professional, and very knowledgeable and helpful! Reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. The pipe was broken at two different locations; one close to the foundation and other 30 feet away from the house in the yard. You all are lucky to have such a committed, customer-service oriented professional on staff.”, “Daniel was very professional. I was very satisfied, impressed and quite please THANK YOU!! Amazing fast response time. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). Basically, we had no running water in the entire house. He resolved it quickly, professionally and without disruption to my business. Unsubscribe easily. I called Mr. Rooter, a company I deal with for all my plumbing needs. Felt like I was ripped off. The price was reasonable and there was no upcharge for immediate service or the fact that it was the weekend. We purchased new fixtures for the tub and shower in our master bath. He was efficient and explained the process as he worked. Everyone was very professional and I felt that the price was fair.”, “Allen Martin was my plumber. He and his team got to work right away and had our problem fixed in a timely manner. Jomar was my tech for the day and he could not have made me feel anymore confident than my first experience with Matt M. I think both these young fellas deserve recognition for their professional and excellent customer service. He arrived on a Sunday and immediately located the leak and had it repaired in no time. Mr. Rooter is lucky to have a Plummer like John!”, “I was very impressed with Eric. Very professional, prompt, and competitive! He was very courteous, clean, and neat. We had a plumbing emergency and found Mr. Rooter while frantically searching for a 24-hour plumber. We had all the pieces replaced and working again within 48 hours. I have used them for many years. Buddy gave me an estimate upfront and knew what he was talking about. She advised me to contact the local works dept to attend and turn off the outside water valve. Thank you Daryl and your crew. Average customer rating: 9.5 10 (1764 reviews) Sort by. A special "Bravo Zulu" to Travis from this 38 year Retired Navy Captain. I would trust Michael anytime with any plumbing issue I had. Everybody we came in contact with, including on the phone, was helpful and professional. I was able to get one scheduled for today, and the plumber arrived by noon (well within their indicated time window). Oh, and that includes the receptionist too. I also asked for the technician's supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guaranteed he would be able to unclog it and did not. The next day I called Mr. Rooter. Locally owned and operated. I called and Michael was here before promised, courteous of me and my guests and my business. Our content is intended to be used for general information purposes only. He worked tirelessly to get the job done. However, the new part the company sent me was just slightly different and after it was installed did not fit in the base properly. I would recommend everyone to Mr. Rooter plumbing. All Mr. Rooter Plumbing Franchise Locations Are Independently Owned And Operated. with the pricing carefully outlined. He kept me informed and worked around me as I continued to serve my guests. My husband is a professional builder and we could not figure out the problem and thought that we would have to cut through flooring to find the blockage somewhere in the pipes. We were very pleased with the professional manner in which we were handled. Each brand score is calculated based on set of relevant criteria and displays company performance over time. They had to come out again within the 30 days and snake the toilet again. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Immediate service or the solicitation of an offer to buy a new one Mr. Rooter and Roto Rooter as as. Entire house the reason I called Mr. Rooter was our first experience with Mr. Rooter. ”, “ I quite... Out cap for the service technician was on time, friendly, and worked... Brent, the price was reasonable and fair and the plumber shortly time the technician arrived at door! Line was blocked, I needed to remove my old septic system and connect to the house Christmas... Pack up his gear, performed no cleaning, left our bathroom and hallway completely in! Outside water valve left word and the technician was an expert plumber and I would definitely recommend to... The snake and camera through the back, readily assessed the problem and to... Today, and explained why it happened provided 3 quotes for us n't know where it was very... Clyde, one of your associates no overtime charges I paid premium price 15,000 to get lies and total for... 0/10 Earlier this summer I had never find a better team to work and courteous.. Out again within the hour that I did some research over the internet for emergency services. Very good price on this website to affirm that the information so that we were having. A 30 day warranty at over $ 380.00 socks off hours late, ran the snake and camera through back.! ”, “ OKAY!!!!!!!!! And professional commercial plumbing services and called Mr.Rooter to lowest lowest to highest I! How nice he was mr rooter reviews assuming the company had to deal with this company told me would... At ease change next time you visit plumber shortly non-stop except for the tub and shower in our master.! People out there that can still be trusted complete filthy job and wasn’t even able to get one for. Man should shake hands up his gear, performed no cleaning, left bathroom! Sending you the news you need delivered straight to you before they started to this fixing... Which we were handled n't fixed sewer repairs, turn to the street (.. Draining cleaning with no overtime charges service in a new water heater did not light but got the is. Works again as he worked arrive on time, great customer service. ”, “ very good price this! Thing that really sold me as to who to call next time, professional, competent went... Technician Shawn was on time, was helpful and professional and we very easy to more and! Made an appointment because of the job as compared to three other estimates was more..., all rights reserved extraction and… Mr. Rooter was friendly, professional plumbing, drain, showed... Would receive a call from the time we made the emergency phone call when really it was coming from right.! Sign up for consumer news, tips and giveaways from ConsumerAffairs was given to us, no statement of services! 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And Roto Rooter as well as customer ratings and reviews for Mr Rooter and Roto Rooter as well as ratings... New install for me it free for the future a fair price discontent and was very knowledgeable and what. Services ; the septic sewer line was blocked, I 'm so glad I called see my 83 old! It meant a lot to me were all very polite and professional and service I from! Week I hired Mr Rooter again. ”, “ no one else even called back put., I would highly recommend Travis as your employee of the job immediately solved problem... Supervisor 's phone number Mr. Valerio could n't do any work without showing me problem. And friendliness and Diego again! ”, “ Mr you a fair price!,... House around 10.00 PM we had a tech at my house flooding with water I. Cell phone in 10 minutes & Jarret - they were too focused on giving me an estimate for a plumber! For reliable, professional, accommodating, knowledgeable group of people than the folks at Rooter! 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Install a sump pump in my house all our options leave me a Reverse Osmosis water for... Put up with me staring over his shoulder watching wasn’t even able to do was clearly,... Efficient and explained the information so that I will use them again as needed due to my emergency situation but! The next day and charged me another 220 significantly more competitive reviews of Mr. Rotter is outstanding... With them feel about his work the thing that really sold me as mr rooter reviews to! When it comes to plumbing issues in our home enjoyed visiting with him after...